Privacy policy
LAST UPDATE 07.09.2026 at 20:10.
WORLD WIDE FLOORING PLUS ("we", "us", "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use our website, worldwidefp.co.uk, purchase our products, create an account, or contact us.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Place an order on our website;
- Create or use a customer account;
- Contact us by email, telephone, or through our website;
- Subscribe to marketing communications;
- Request information about our products or services.
Depending on how you interact with us, the information we may collect includes:
- Full name;
- Billing and delivery address;
- Email address;
- Telephone number;
- Order and transaction details;
- Information you provide when contacting our customer service team.
We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, and information about how you interact with our website.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders;
- Arrange delivery of purchased products;
- Process payments and prevent fraudulent transactions;
- Provide customer support;
- Respond to enquiries and requests;
- Manage your customer account;
- Improve our website, products, and services;
- Maintain the security and functionality of our website;
- Comply with our legal and regulatory obligations;
- Send marketing communications where you have provided appropriate consent or where otherwise permitted by law.
3. Payment Information
Payments may be processed through third-party payment providers.
We do not intend to store your complete payment card details on our own systems. Payment information may be securely processed by the relevant payment service provider in accordance with its own privacy and security policies.
4. Sharing Your Information
We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.
These may include:
- Payment service providers;
- Delivery and courier companies;
- Website and hosting providers;
- IT and technical service providers;
- Professional advisers;
- Fraud prevention and security providers;
- Government authorities or law-enforcement bodies where required by law.
We do not sell your personal information to third parties.
5. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website usage, and support essential website functions.
Where required by applicable law, we will request your consent before placing non-essential cookies on your device.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.
7. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, and complying with legal, accounting, and regulatory requirements.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
8. Your Privacy Rights
Depending on your circumstances and applicable UK data protection law, you may have rights including:
- The right to request access to the personal information we hold about you;
- The right to request correction of inaccurate or incomplete information;
- The right to request deletion of your personal information in certain circumstances;
- The right to restrict certain processing;
- The right to object to certain uses of your information;
- The right to withdraw consent where processing is based on consent;
- The right to request certain information in a portable format.
To exercise your rights, please contact us using the contact details provided on our website.
9. Marketing Communications
Where we send promotional communications, you may unsubscribe at any time by following the unsubscribe instructions included in the communication or by contacting us directly.
We will respect your marketing preferences in accordance with applicable law.
10. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.
11. Children's Privacy
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
12. International Data Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection laws.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.
Any updated version will be published on this page with a revised "Last Updated" date.
14. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or require further information about how we process your personal information, please contact WORLD WIDE FLOORING PLUS through the contact details provided on our website:
Website: worldwidefp.co.uk
Company: WORLD WIDE FLOORING PLUS
This Privacy Policy should be read together with our Terms & Conditions, Shipping & Delivery